Method of Payment - Silkdancer currently accepts personal check/cashiers check , money order, Paypal, Mastercard and Visa. NJ sales tax will be charged when applicable.
Cancellations - Cancellations on custom orders are not accepted after supplies have been ordered to complete your project.
Shipping - Orders are shipped domestically USPS Priority Mail with delivery confirmation twice a week. According to the USPS website domestic Priority Mail usually takes 2-3 days.
International orders will ship USPS First Class with delivery confirmation unless other arrangements are requested.
Insurance is available for an additional fee. Materials lost/damaged in transit are the responsibility of the receiver. In stock orders paid by personal check must wait for check to clear before shipping.
Returns - Returns or exchanges are not accepted on custom orders. I will allow one redo for custom orders, as customer satisfaction is of the utmost importance to me. For in stock items purchased in the Online Store, Please read item descriptions carefully before purchase, as all items are handmade and may vary slightly from the photo represented. Returns or exchanges will only be given if I make an error and ship you the wrong product, wrong color, etc. I will be more than happy to correct the issue in a timely manner. Please contact me within 3 business days of delivery.
Customer Service - Please email me with any questions or concerns you may have, I will reply as soon as possible. If you do not receive a reply within three business days, please contact me again. E-mails sometimes wind up in the bulk or junk folder in error. With over 20 years of business customer service experience, I am sure I can address your concern in a more than satisfactory manner.
Custom Requests - I love making one of a kind, special pieces for customers. A 50% deposit is required before the start of your project. Please allow 4-6 weeks to complete your project. Consistency of design is very important to me, and I am dedicated to creating quality products that will last and be cherished for years. If a longer lead time is expected before shipping your order, I will contact you via email as soon as possible. **Please note** all custom orders requiring a very specific color will need to send a swatch and color matching fees will apply. No exchanges or refunds on custom orders, however one redo is allowed. Customer to pay return shipping for original item to Silkdancer.
Wholesale inquiries are welcome!
Photos on Website - No photos posted on website may be used without written consent. Please contact me for permission. In instances when they have been taken by a professional photographer, I will direct you to the correct person to contact for consent.